Support

Following the Government of Canada labour disruption, the IRCC Client Support Centre is experiencing service delays. You should expect longer response times when using the IRCC web form.

Top questions from our clients

How can I check the status of my application?

Find out when you can check your application status and how to check if we received your application if you haven't heard from us since you applied. It depends on the type of application you submitted and how you applied, so you might have more than one option.

Can I send a new document after I apply online?

You can only send more documents to support your application if we ask for them. If we need more documents from you, we’ll send you a message that tells you what documents you need to submit.
Tell you how to submit your documents.
If you change your mailing address or contact information or if you have other important changes to your situation, find out how you can let us know about these changes to your case.